Privacy Policy

The Canine Separation Anxiety Consultant (Emma Franklin) is committed to ensuring the protection of personal information collected in the conduct of its business. Our privacy policy is designed to inform our clients and others who deal with us, about how we collect, hold, use and disclose personal information. By accessing our service you are consenting to the collection, use and disclosure of your information in accordance with this privacy policy

Information we may collect:

·       Name

·       Email address

·       Phone number

·       Address

·       Your Dog’s details

·       Social media account details

·       Details of your home and home environment, including but not limited to access to cameras, video, passwords or other security information

How we use your information:

·       To provide support

·       Administration information

·       To improve our products and services

·       To manage a customer’s order

·       To contact you for market research purposes

Please note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the required personal information, you may not be able to access or use the services for which your information was sought.

Cameras will only be accessed during scheduled and/or agreed upon times.

The Canine Separation Anxiety Consultant (Emma Franklin) has the right to record online training sessions, which may be used for educational purposes to assist in separation anxiety training only.

Disclosure of personal information

The Canine Separation Anxiety Consultant (Emma Franklin) will not disclose, share, sell or rent any personal information we hold about you, without your consent unless we are required by law to do so.

Access to personal information

Security and confidentiality are a priority when handling personal information. It is important that the information we have is accurate, complete and up-to-date. If at any time your personal details change, please let us know so that we can update our records.

We respect your right to access personal information that we The Canine Separation Anxiety Consultant (Emma Franklin) holds about you. You may request details of personal information that we hold about you under the Data Protection Act (1998). To request details of personal information that we hold please write to us at info.caninesac@gmail.com.

Data security

The Canine Separation Anxiety Consultant (Emma Franklin) is committed to ensuring that any information that you have shared with us remains secure. The Canine Separation Anxiety Consultant (Emma Franklin) takes reasonable steps to protect all information we hold, from misuse, loss and form unauthorised access, modification or disclosure. All data and laptops/mobile phones are kept in a secure environment and are password protected. We will take reasonable steps to destroy or permanently de-identify your personal information when it is no longer required.